There’s no question that being a great listener is key to being a great manager and leader. But when hiring or firing someone, can listening to too many of the wrong people hurt you? I learned the hard way that the answer is yes.
The first time you ever have to downsize, you’re already stressed and confused. You’re getting advice from your HR partners, your boss, and partners across all functions. As a manager, my first layoff experience went something like this: